1. Application and purpose
We recognise the importance of maintaining the privacy and confidentiality of your personal information, and this document explains how we handle your personal information and how we comply with the requirements of the National Privacy Principles in the Australian Privacy Act 1988 (Cth).
2. Collecting information about you
We will not collect or monitor personal information about you without your consent. The only personal information we collect is what you tell us about yourself and information about how you use our website, for example by what pages you visit on our website and your IP address. If you contact us, we may keep a record of that correspondence. Any further collection of your personal information than that explained here will only occur with your express consent.
4. Using and disclosing your personal information
Our purpose in collecting information about you is to provide you with services that you request and to operate our business efficiently. The way that we will use your personal information will normally be obvious from the circumstances of its collection.
The circumstances in which we may disclose information about you to another organisation are limited, but include:
5. Service providers
Like many businesses, we use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that other individuals and organisations will sometimes have access to personal information held by us and may use it on our behalf. We require our service providers to respect the confidentiality of information that they handle on our behalf, and not to keep this information or use it for unauthorised purposes.
6. We will not use your e-mail address for spam purposes
We may contact you at the email or other address which you provide to us in order to provide you with updated information about our products and services and other information about other products and services which we think you may have an interest in. If you do not wish to receive this information, please email us at with a request for us to remove your details from our database. We will endeavour to do this as quickly as possible.
7. Our website privacy practices
We may sometimes use cookie technology on our website to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to determine overall traffic patterns through our website.
8. You can request access to the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by emailing us at [email protected] or by contacting us at the address set out in section 12. We will endeavour to make any personal information held by us about you available within 14 days of your request.
If at any time you wish to change personal information that is inaccurate or out of date, please let us know and we will amend this record. If you wish to have your personal information deleted, please let us know and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
9. Storage and security of your personal information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and where possible, up to date.
Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
We may use overseas facilities to process or back up our information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy and your personal information.
10. Links to other websites
We may provide links to websites outside of our website. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of those websites.
11. Password and login security
For the purposes of viewing our website you may be supplied with a user name and password. You are responsible for the security of your password and log-in information. You take responsibility to ensure the confidentiality of this information.
12. What to do if you have a problem or question
If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.
13. Future changes